ITIL® 2011 Foundation Certification Boot Camp

 

Looking to pass the ITIL 2011 Foundation certification exam. Our Accredited boot camp course is all you need. This course will prepare you to pass the exam on the second day of the class. Our onsite testing allows students to leave the course Certified. Our documented 99% passing rate ensures you will pass the exam on the first try.

 

This course qualifies for 18 PDU's to help you maintain your PMP certification.


Dual 100% Money Back Guarantee:

  • If you take our course and cannot pass the ITIL 2011 Foundation exam after 2 re-takes we will refund the full amount of the tuition (excluding cost of training manual), no questions ask. You can also retake our course as many times as you like for up to a year free of charge. Other providers makes you fail the exam before you can retake the course and does not provide a money back guarantee.

  • If after the first class you are not happy with our course we will refund the full amount of the tuition, no questions ask. No other school offers this guarantee

Cost: $999

 

Sale Price Until May 31, 2013: $499

 

All NYC classes are live in person classroom instructor-led training and also a live Online Class. Click here for more information about our Live online instructor-led class


Course Dates Days Time Inquire Sign Up
Jun 02 - Jun 09
Sun 8am - 6pm
Jun 06 - Jun 07
Thu - Fri 8am - 6pm
Jul 09 - Jul 10
Tue - Wed 8am - 6pm
Aug 06 - Aug 20
Tue & Thu 6pm - 10pm
Aug 08 - Aug 09
Thu - Fri 8am - 6pm
Aug 18 - Aug 25
Sun 8am - 6pm
Sep 05 - Sep 06
Thu - Fri 8am - 6pm
Call us for information on how to have this class taught at your location for your employees
To schedule call: 212-564-2351

 

 

  Technical Institute of America Other Training Companies
Small Class Size (classes with 18+ students)
CSME Accredited Course (Not Accredited)
CSME Accredited Instructor, with 10+ years of experience using ITIL. (Instructor not Accredited)
Better Business Bureau Accredited Business (Not an Accredited Business. No assurance if they are a real company)
2 Days of Training
Flexible Schedule (Weekday, Evening, and Weekend) (Just Weekday classes)
Onsite VUE testing center. Allows you to take the exam at the end of the course (No testing center, must go somewhere else to take the exam)
Instructors with real world Experience (Instructors with no real world Experience)
Lowest price guaranteed (Most schools are above $1000)
100% money back guarantee, if you are not happy with the course after the first class (If you are not happy with the course, you will not get are a full refund)
Live instructor-led training
Licensed School (Unlicensed, unauthorized training)
Documented 99% passing rate (Most claim to have a high passing rate but can't prove it)
Online and Classroom, live instructor training (Just classroom or online classes)
Realistic Mock Exam (No exam or unrealistic)
Allows you to speak to the instructor before you start the class (You never meet the instructor until the class starts)
Free retake of the course if you don't pass the exam on your first try (No retakes allowed)

If after taking our course you cannot pass the exam after 2 retakes, we will issue you a full 100% refund on the course fee

(No money back guarantee if you can't pass the exam)

Take the official certification exam on the last day of the course. Leave the course ITIL Certified.

 (No exam on the 2nd day of the class)

 

Reasons for taking the course with us

  • Small class size. This will allow for great personal training with our instructor.

  • Over 400 practice questions in the course.

  • The most flexible schedule. If you cannot attend a few of our classes, you can do a makeup in any of other classes, which includes evening, weekend, or weekday courses.

  • Great instructor. Our ITIL Certified Instructors all has over 10 years of experience as IT managers and instructors. Call us to speak to one of our instructors about our teaching methods, and how we able to maintain a 99% passing rate.

  • This is not a lecture only class. We use a combination of group activities, discussions and exercises to enforce what you learn.

  • Affordable cost. Some places charge more than double for less quality training.

  • We are a true training center with a real physical location. Most other providers rent hotels to hold their courses. They are here one moment and gone the next.

  • Updated for ITIL 2011.

  • If you are not satisfied with this course after the first class, we will refund the full amount of your tuition, no questions ask. No other school or training facility will make this same offer.

  • We currently maintain a documented 99% passing rate for all of our students.

 

Lesson Plan with Activities:
 

Lesson 1. Introduction
Introduction to key ITIL concepts
IT as a Service
Introduction to processes and process management
The Service Lifecycle approach

Lesson 2. Service Strategy
Purpose, goal, objectives & Scope
Value Creation through Services
Assets - Resources and Capabilities
Service Strategy - Main activities
Service Strategy processes
Service Portfolio management
Demand management
Financial management
Business Relationship Management

Lesson 3. Service Design
Purpose, goal, objectives & Scope
Service Design processes
The 4 P's
Service Design aspects
Service Catalog Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Service Portfolio
Information Security Management
Supplier management
Design Coordination

Lesson 4. Service Transition
Purpose, goal, objectives & Scope
Service Transition value to the business
Technology and architecture in Service Transition
Service Transition Processes
Change Management
The 7 R's of Change Management
Service Asset and Configuration Management
Release and Deployment Management
Knowledge Management

Lesson 5. Service Operations
Purpose, goal, objectives & Scope
Service Operation definitions
The Service Desk
Technical Management
Application Management
IT Operations Management
Service Operations Processes
Event Management
Request Fulfillment
Problem Management
Access Management

Lesson 6. Continual Service Improvement
Purpose, goal, objectives & Scope
Models and Processes
The Deming Cycle
Measurement and metrics
Continual Service Improvement activities
Risk management
Continual Service Improvement interfaces
Interface with Service Level Management

Lesson 7. Exam Prep
Sample Exams

 

 

ITIL® is a registered trade mark of the Cabinet Office
The Swirl logo™ is a trade mark of the Cabinet Office

Course Tuition does not include the ITIL Exam Fee.


 

 

Why Choose TIA?

Testimonials

"Excellent Class. I passed the exam on the next day with almost a perfect score."
-Roy T.

"Instructor was excellent. He keeps on point and keep it fun. Was able to pass the exam very easily."
-Valerie H.

"Great Class. Andrew was very easy to understand. I took the exam on the second day of the course and passed it. I would recommend this class to anyone looking to the ITIL certification."
-Andre W.

"I tried self-studying for this exam for months and just couldn’t find the time to sit and study. I decided to take this 2 day course and got the certification on day two of the class. It’s well worth the price and the instructor was very good."
-Jason M.

"I was looking for a good classroom training that was affordable and found this course. I took the 2 day class and the exam on the 2nd day. I was able to pass the exam with the help of our instructor Andrew. I didn’t think it was possible, but I was wrong. I will be back for the PMP course soon."
-Julia P.

"This is one of the best schools for this course. Its very affordable and you are almost sure to pass the exam. I have sent over 10 of my employees to this course and they have all pass the exam. The instructors are very knowledgeable and really know how to present the courseware. I recommend this course to any company looking to certify their managers."
-Alana G.


for more Testimonials