CCNA Voice (Cisco Certified Network Associate) Boot Camp Training Course
New York City or Washington DC Area
The CCNA Voice Certification is a great certification for anyone looking to learn how to configure Cisco Unity and Unified Presence. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.
This hands-on class will prepare students to pass the 640-641exam to become CCNA Voice Certified. We offer the best hands-on approach to CCNA Voice training in New York City. By utilizing a combination of over 20 different labs and working with the actual Cisco Routers, Switches and IP Phonesstudents are able to easily understand the concepts and theory.
Benefits of this course
The course comes with many resources to help you pass on the first try; here is a list of some of them:
- 100% hands-on training. This is not an online class. This is instructor-led classroom course. The most hands-on training in New York City.
- Updated equipment to match the current exam topics. Our racks of modern Cisco routers, switches and IP Phones allow our students to learn real world topics and configuration. Each student will get his/her own routers, switches, and IP Phonesto use in the course.
- No simulations. We use actual routers, switches and IP Phones.Lots of schools use simulators, not actual equipment. You will not learn real world scenarios on a simulator.
- Our customized labs, prepare you for both the real world and the exams.
- All books and material included.
- Small classes.
- Practice questions($160 value).
- Cisco Certified Systems Instructors(CCSI). Each instructor has over 10 years of routing and switching experience.
- Payment Plans Available.
- Unlimited free retakes for up to 1 year.
- Affordable cost. Some places charge more than double for less quality training. Stop paying outrageous fees.
- #1 CCNA Voice trainers in NYC. We train and certify more students than any other training center in NYC.
|Other Training Companies|
|100% Money Back Guarantee. If you are not happy with the course after the first class. We are the only school that offers this guarantee.||(If you are not happy with the course, you will not get a full refund)|
|All Classes are guaranteed to run or your money back.||(Many keep postponing classes until they have sufficient students)|
|Better Business Bureau Accredited Business.||(Not an Accredited Business. No assurance if it is a real company)|
|Easy Refund Policy. Cancel before the course starts and receive a full 100% refund the same day. Reschedule at any time with our no fee rescheduling policy.||(Most companies charged a cancellation fee of up to $400 and take more than 20 days to issue refunds. Please check before you sign up)|
|Small classes Size.||(Classes with 18+ students)|
|Flexible Schedule (Weekday, Evening, and Weekend).||(Just Weekday classes)|
|Instructor with real world Experience.||(Instructors with no real world Experience)|
|Live instructor-led training.|
|Great Location. A few blocks from Penn Station and Port Authority.||(Have to take additional trains and buses to get there)|
|Over 200 practice questions.||(Most offer a few questions to practice)|
|Speak to an actual CCNA Voiceinstructor before you start the class.||(You never meet the instructor until the class starts)|
|American owned and operated company.||(Non-American company)|
|New York State Licensed Regulated School.||(Non-licensed illegal school)|
|Unlimited free retakes of the course for up to one year.||(No retakes allowed)|
|Flat $899.00 tuition. No extra fees for books or supplies ($100 value).||(Some providers charge for books or for using a credit card to pay)|
- Small class sizes. This will allow for great personal training with our instructor.
- 5 full days of training.
- The most flexible schedule. If you cannot attend a few of our classes, you can do a makeup in any of other classes, which includes evening, weekend, or weekday courses.
- Great instructor. Our CCNA Voice Certified Instructors all has over 10 years of experience. Call us to speak to one of our instructors.
- This is not a lecture only class. We use a combination of group activities, discussions and exercises to enforce what you learn.
- Affordable cost.Some places charge more than double for less quality training.
- We are a true training center with a real physical location. Most other providers rent rooms to hold their courses. They are here one moment and gone the next.
- If you are not satisfied with this course after the first class, we will refund the full amount of your tuition. No other school or training facility will make this same offer.
- Unlimited retakes of this course for free.
Where is the school located?
New York City Location
545 8th Avenue, 4th Floor
New York, NY 10018
Click Here for Directions
Washington, DC / Virginia Location
1901 N. Fort Myer Drive, Suite 1020
Arlington, VA 22209
Click Here for Directions
Will this course prepare me to pass the CCNA Voice?
Yes, our course will thoroughly prepare you to pass the CCNA Voice exam on your first try.
Why is the tuition much lower than other schools?
Our tuition is much lower than other training providers because we have optimized our business processes to ensure quality training at a reasonable price. As a smaller school with lower overhead we are able to provide a great class and better value to our students.
What are your instructors like?
We only hire the best instructors. Our instructors for CCNA Voice must have a minimum of 10 years of real world experience and at least 5 years of teaching experience.
Does my experience qualify for the exam?
To qualify for the CCNA Voice exam you must have a CCNA or CCENT certification.
Why should I choose your training over other CCNA Voice training providers?
Choosing a training provider can be tough choice. We all claim to offer the best value, in terms of price, passing rates, and guarantee. The Technical Institute of America offers the lowest price, one of the best passing rate, and an excellent guarantee. As a New York State licensed school and Better Business Bureau Accredited business we can honestly say what we offer is the truth and you can verify it.
Do you ever cancel a class because you don't have enough students?
No, we never cancel a class. We will teach a class with 1 registered student if we have to. If unforeseen circumstances arise such as bad weather, instructor health or family problems and we have to cancel a class, we will offer all students a 100% full refund or reschedule to another class.
I might miss one or more classes, can I make it up?
Yes we offer the most flexible schedule of all training centers. If you miss one or more of your classes you can attend a weekend, evening, or weekday class to make up your class. E.g. if you miss a Saturday class, attend the following week evening course to make it up.
Lesson 1 Traditional Voice Versus Unified Voice
- Where It All Began: Analog Connections
- The Evolution: Digital Connections
- Channel Associated Signaling
- Common Channel Signaling
- Understanding the PSTN
- Understanding PBX and Key Systems
- Connections to and Between the PSTN
- VoIP: Why It Is a Big Deal for Businesses
- Role of Digital Signal Processors
- Understanding RTP and RTCP
Lesson 2 Understanding the Pieces of Cisco Unified Communications
- Understanding Cisco Unified Communications Manager Express
- CME Interaction with Cisco IP Phones
- Understanding Cisco Unified Communications Manager
- CUCM Key Features
- CUCM Database Replication and Interacting with Cisco IP Phones
- Understanding Cisco Unity Connection
- Cisco Unity Connection and CUCM Interaction
- Understanding Cisco Unified Presence
- Cisco Unified Personal Communicator
Lesson 3 Understanding the Cisco IP Phone Concepts and Registration
- Connecting and Powering Cisco IP Phones
- Cisco Catalyst Switch PoE
- VLAN Concepts and Configuration
- VLAN Review
- VLAN Trunking/Tagging
- Understanding Voice VLANs
- VLAN Configuration
- Configuring a Router-Based DHCP Server
- IP Phone Registration
Lesson 4 Getting Familiar with CME Administration
- Managing CME Using the Command Line
- Managing CME Using a Graphic User Interface
Lesson 5 Managing Endpoint and End Users with CME
- Ensuring the Foundation
- DHCP Services
- TFTP Services
- Base CME Configuration
- Ephone and Ephone-DN—The Keys to Ringing Phones
- Understanding and Configuring Ephone-DNs
- Understanding and Configuring Ephones
- Associating Ephones and Ephone-DNs
- Adding Directory Numbers, Phones, and Users with CCP
Lesson 6 Understanding the CME Dial-Plan
- Configuring Physical Voice Port Characteristics
- Configuring Analog Voice Ports
- Configuring Digital Voice Ports
- Understanding and Configuring Dial Peers
- Voice Call Legs
- Configuring POTS Dial Peers
- Configuring VoIP Dial Peers
- Private Line Automatic Ringdown
- Understanding Router Call Processing and Digit Manipulation
- Matching Inbound and Outbound Dial Peers
- Using Digit Manipulation
- Using CCP to Configure a CME Dial-Plan
- Understanding and Implementing CME Class of Restriction
- Quality of Service
- Understanding the Enemy
- Requirements for Voice, Video, and Data Traffic
- QoS Mechanisms
- Link Efficiency Mechanisms
- Queuing Algorithms
- Applying QoS
- Using Cisco AutoQoS
Lesson 7 Configuring Cisco Unified CME Voice Productivity Features
- Configuring a Voice Network Directory
- Configuring Call Forwarding
- Using the call-forward pattern Command to Support H.450.3
- Configuring Call Transfer
- Configuring Call Park
- Configuring Call Pickup
- Configuring Intercom
- Configuring Paging
- Configuring After-Hours Call Blocking
- Configuring CDRs and Call Accounting
- Configuring Music on Hold
- Configuring Single Number Reach
- Enabling the Flash-Based CME GUI
Lesson 8 Administrator and End-User Interfaces
- Describe the CUCM GUI and CLI
- Cisco Unified Communications Manager
- Administration Interface
- Cisco Unified Serviceability Administration Interface
- Cisco Unified Operating System Administration Interface
- Disaster Recovery System Interface
- Cisco Unified Reporting Interface
- User Management in CUCM: Roles and Groups
- Describe the CUC GUI and CLI
- Describe the Cisco Unified Presence Server GUI and CLI
Lesson 9 Managing Endpoints and End Users in CUCM
- Implementing IP Phones in CUCM
- Special Functions and Services Used by IP Phones
- IP Phone Registration Process
- SIP Phone Registration Process
- Preparing CUCM to Support Phones
- IP Phone Configuration Requirements in CUCM
- Adding Phones in CUCM
- Describe End Users in CUCM
- End Users Versus Application Users
- Credential Policy
- Features Interacting with User Accounts
- User Locale
- Device Association
- Implementing End Users in CUCM
- Manual Entry
- Bulk Import Using BAT
- LDAP Integration
Lesson 10 Understanding CUCM Dial-Plan Elements and Interactions
- CUCM Call Flows
- Centralized Remote Branch Call Flow
- Centralized Deployment PSTN Backup Call Flow
- Distributed Deployment Call Flow
- Call-Routing Sources in CUCM
- Call-Routing Destinations in CUCM
- Class of Control
Lesson 11 Enabling Telephony Features with CUCM
- Describe Extension Mobility in CUCM
- Enable EM in CUCM
- Describe Telephony Features in CUCM
- Call Coverage
- CUCM Native Presence
- Enable Telephony Features in CUCM
- Enabling Call Coverage
- Configuring Intercom Features
- Configure CUCM Native Presence
Lesson 12 Enabling Mobility Features in CUCM
- Understanding CUCM Mobility Features
- Describe Mobile Connect
- Unified Mobility Architecture
- Implementing Mobility Features in CUCM
- Configuring Mobile Connect
- Configuring MVA
Lesson 13 Voicemail Integration with Cisco Unity Connection
- Describe Cisco Unity Connection
- Overview of Cisco Unity Connection
- Single-Site and Multisite Deployment Considerations
- User Creation Options
- CUC Voicemail Boxes
- Implement Cisco Unity Connection Users and Mailboxes
- Configure End User Templates
- Configure CUC End Users
- Importing End Users in to CUC
- Managing the CUC Message Store
Lesson 14 Enabling Cisco Unified Presence Support
- Describe Cisco Unified Presence Features
- Cisco Unified Personal Communicator
- Cisco Unified Communications Manager IP Phone Service
- Cisco IP Phone Messenger
- Describe Cisco Unified Presence Architecture
- Integration with Cisco Unity Connection
- Integration with Conferencing Resources
- Integration with Calendar Resources
- Architecture and Call Flow: Softphone Mode
- Architecture and Call Flow: Deskphone Control Mode
- Compliance and Persistent Chat
- CUPS and QoS Considerations
- Enabling Cisco Unified Presence
- Enabling End Users for Cisco Unified Personal Communicator in
- Enabling End Users for CUPC in Cisco Unified Presence
- Troubleshooting CUPC
Lesson 15 Common CME Management and Troubleshooting Issues
- Troubleshooting Common CME Registration Issues
- Troubleshooting Dial-Plan and QoS Issues
- Dial-Plan Issues
- QoS Issues
Lesson 16 Management and Troubleshooting of Cisco Unified
- Communications Manager
- Describe How to Provide End-User Support for Connectivity and Voice
- Quality Issues
- Troubleshooting IP Phone Registration Problems
- Deleting Unassigned Directory Numbers Using the Route
- Plan Report
- Describe CUCM Reports and How They Are Generated
- Understanding CUCM CDR Analysis and Reporting Tool Reports
- CDR and CMR Architecture
- Generating CDR Reports
- Describe Cisco Unified RTMT
- RTMT Interface
- Monitoring CUCM with RTMT
- Describe the Disaster Recovery System
- Using the DRS
Lesson 17 Monitoring Cisco Unity Connection
- Generating and Accessing Cisco Unity Connection Reports
- Cisco Unity Connection Serviceability Reports
- Cisco Unified Serviceability: Serviceability Reports Archive
- Analyzing Cisco Unity Connection Reports
- Troubleshooting and Maintenance Operations Using Cisco Unity
- Connection Reports
- Reports to Support Routine Maintenance