CCNA Voice (Cisco Certified Network Associate)

Boot Camp

The CCNA Voice Certification is a great certification for anyone looking to learn how to configure Cisco Unity and Unified Presence. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.


This hands-on class will prepare students to pass the 640-641 exam to become CCNA Voice Certified. We offer the best hands-on approach to CCNA Voice training in New York City. By utilizing a combination of over 20 different labs and working with the actual Cisco Routers, Switches and IP Phones students are able to easily understand the concepts and theory.


Benefits of this course:

  • 100% hands-on training. This is not an online class. This is instructor-led classroom course. The most hands-on training in New York City.

  • Updated equipment to match the current exam topics. Our racks of modern Cisco routers, switches and IP Phones allow our students to learn real world topics and configuration. Each student will get his/her own routers, switches, and IP Phones to use in the course.

  • No simulations. We use actual routers, switches and IP Phones. Lots of schools use simulators, not actual equipment. You will not learn real world scenarios on a simulator.

  • Our customized labs, prepare you for both the real world and the exams.

  • All books and material included.

  • Small classes.

  • Practice questions($160 value).

  • Cisco Certified Systems Instructors(CCSI). Each instructor has over 10 years of routing and switching experience.

  • Payment Plans Available.

  • Unlimited free retakes for up to 1 year.

  • Affordable cost. Some places charge more than double for less quality training. Stop paying outrageous fees.

  • #1 CCNA Voice trainers in NYC. We train and certify more students than any other training center in NYC.

Course Cost: $1400

Sale Price until September 04, 2015: $899

Course Dates Days Time Inquire Sign Up
Please Call for dates and time  
Call us for information on how to have this class taught at your location for your employees
To schedule call: 212-564-2351


Course Topics:

Lesson 1 Traditional Voice Versus Unified Voice

  • Where It All Began: Analog Connections
  • The Evolution: Digital Connections
  • Channel Associated Signaling
  • Common Channel Signaling
  • Understanding the PSTN
  • Understanding PBX and Key Systems
  • Connections to and Between the PSTN
  • VoIP: Why It Is a Big Deal for Businesses
  • Role of Digital Signal Processors
  • Understanding RTP and RTCP

Lesson 2 Understanding the Pieces of Cisco Unified Communications

  • Understanding Cisco Unified Communications Manager Express
  • CME Interaction with Cisco IP Phones
  • Understanding Cisco Unified Communications Manager
  • CUCM Key Features
  • CUCM Database Replication and Interacting with Cisco IP Phones
  • Understanding Cisco Unity Connection
  • Cisco Unity Connection and CUCM Interaction
  • Understanding Cisco Unified Presence
  • Cisco Unified Personal Communicator

Lesson 3 Understanding the Cisco IP Phone Concepts and Registration

  • Connecting and Powering Cisco IP Phones
  • Cisco Catalyst Switch PoE
  • VLAN Concepts and Configuration
  • VLAN Review
  • VLAN Trunking/Tagging
  • Understanding Voice VLANs
  • VLAN Configuration
  • Configuring a Router-Based DHCP Server
  • IP Phone Registration

Lesson 4 Getting Familiar with CME Administration

  • Managing CME Using the Command Line
  • Managing CME Using a Graphic User Interface

Lesson 5 Managing Endpoint and End Users with CME

  • Ensuring the Foundation
  • DHCP Services
  • TFTP Services
  • Base CME Configuration
  • Ephone and Ephone-DN—The Keys to Ringing Phones
  • Understanding and Configuring Ephone-DNs
  • Understanding and Configuring Ephones
  • Associating Ephones and Ephone-DNs
  • Adding Directory Numbers, Phones, and Users with CCP

Lesson 6 Understanding the CME Dial-Plan

  • Configuring Physical Voice Port Characteristics
  • Configuring Analog Voice Ports
  • Configuring Digital Voice Ports
  • Understanding and Configuring Dial Peers
  • Voice Call Legs
  • Configuring POTS Dial Peers
  • Configuring VoIP Dial Peers
  • Private Line Automatic Ringdown
  • Understanding Router Call Processing and Digit Manipulation
  • Matching Inbound and Outbound Dial Peers
  • Using Digit Manipulation
  • Using CCP to Configure a CME Dial-Plan
  • Understanding and Implementing CME Class of Restriction
  • Quality of Service
  • Understanding the Enemy
  • Requirements for Voice, Video, and Data Traffic
  • QoS Mechanisms
  • Link Efficiency Mechanisms
  • Queuing Algorithms
  • Applying QoS
  • Using Cisco AutoQoS

Lesson 7 Configuring Cisco Unified CME Voice Productivity Features

  • Configuring a Voice Network Directory
  • Configuring Call Forwarding
  • Using the call-forward pattern Command to Support H.450.3
  • Configuring Call Transfer
  • Configuring Call Park
  • Configuring Call Pickup
  • Configuring Intercom
  • Configuring Paging
  • Configuring After-Hours Call Blocking
  • Configuring CDRs and Call Accounting
  • Configuring Music on Hold
  • Configuring Single Number Reach
  • Enabling the Flash-Based CME GUI

Lesson 8 Administrator and End-User Interfaces

  • Describe the CUCM GUI and CLI
  • Cisco Unified Communications Manager
  • Administration Interface
  • Cisco Unified Serviceability Administration Interface
  • Cisco Unified Operating System Administration Interface
  • Disaster Recovery System Interface
  • Cisco Unified Reporting Interface
  • User Management in CUCM: Roles and Groups
  • Describe the CUC GUI and CLI
  • Describe the Cisco Unified Presence Server GUI and CLI

Lesson 9 Managing Endpoints and End Users in CUCM

  • Implementing IP Phones in CUCM
  • Special Functions and Services Used by IP Phones
  • IP Phone Registration Process
  • SIP Phone Registration Process
  • Preparing CUCM to Support Phones
  • IP Phone Configuration Requirements in CUCM
  • Adding Phones in CUCM
  • Describe End Users in CUCM
  • End Users Versus Application Users
  • Credential Policy
  • Features Interacting with User Accounts
  • User Locale
  • Device Association
  • Implementing End Users in CUCM
  • Manual Entry
  • Bulk Import Using BAT
  • LDAP Integration

Lesson 10 Understanding CUCM Dial-Plan Elements and Interactions

  • CUCM Call Flows
  • Centralized Remote Branch Call Flow
  • Centralized Deployment PSTN Backup Call Flow
  • Distributed Deployment Call Flow
  • Call-Routing Sources in CUCM
  • Call-Routing Destinations in CUCM
  • Class of Control

Lesson 11 Enabling Telephony Features with CUCM

  • Describe Extension Mobility in CUCM
  • Enable EM in CUCM
  • Describe Telephony Features in CUCM
  • Call Coverage
  • CUCM Native Presence
  • Enable Telephony Features in CUCM
  • Enabling Call Coverage
  • Configuring Intercom Features
  • Configure CUCM Native Presence

Lesson 12 Enabling Mobility Features in CUCM

  • Understanding CUCM Mobility Features
  • Describe Mobile Connect
  • Unified Mobility Architecture
  • Implementing Mobility Features in CUCM
  • Configuring Mobile Connect
  • Configuring MVA

Lesson 13 Voicemail Integration with Cisco Unity Connection

  • Describe Cisco Unity Connection
  • Overview of Cisco Unity Connection
  • Single-Site and Multisite Deployment Considerations
  • User Creation Options
  • CUC Voicemail Boxes
  • Implement Cisco Unity Connection Users and Mailboxes
  • Configure End User Templates
  • Configure CUC End Users
  • Importing End Users in to CUC
  • Managing the CUC Message Store

Lesson 14 Enabling Cisco Unified Presence Support

  • Describe Cisco Unified Presence Features
  • Cisco Unified Personal Communicator
  • Cisco Unified Communications Manager IP Phone Service
  • Cisco IP Phone Messenger
  • Describe Cisco Unified Presence Architecture
  • Integration with Cisco Unity Connection
  • Integration with Conferencing Resources
  • Integration with Calendar Resources
  • Architecture and Call Flow: Softphone Mode
  • Architecture and Call Flow: Deskphone Control Mode
  • Compliance and Persistent Chat
  • CUPS and QoS Considerations
  • Enabling Cisco Unified Presence
  • Enabling End Users for Cisco Unified Personal Communicator in
  • CUCM
  • Enabling End Users for CUPC in Cisco Unified Presence
  • Troubleshooting CUPC

Lesson 15 Common CME Management and Troubleshooting Issues

  • Troubleshooting Common CME Registration Issues
  • Troubleshooting Dial-Plan and QoS Issues
  • Dial-Plan Issues
  • QoS Issues

Lesson 16 Management and Troubleshooting of Cisco Unified

  • Communications Manager
  • Describe How to Provide End-User Support for Connectivity and Voice
  • Quality Issues
  • Troubleshooting
  • Troubleshooting IP Phone Registration Problems
  • Deleting Unassigned Directory Numbers Using the Route
  • Plan Report
  • Describe CUCM Reports and How They Are Generated
  • Understanding CUCM CDR Analysis and Reporting Tool Reports
  • CDR and CMR Architecture
  • Generating CDR Reports
  • Describe Cisco Unified RTMT
  • RTMT Interface
  • Monitoring CUCM with RTMT
  • Describe the Disaster Recovery System
  • Using the DRS

Lesson 17 Monitoring Cisco Unity Connection

  • Generating and Accessing Cisco Unity Connection Reports
  • Cisco Unity Connection Serviceability Reports
  • Cisco Unified Serviceability: Serviceability Reports Archive
  • Analyzing Cisco Unity Connection Reports
  • Troubleshooting and Maintenance Operations Using Cisco Unity
  • Connection Reports
  • Reports to Support Routine Maintenance




“Great class! I was able to pass the CCNA exam very easily. The labs were fun and challenging. I recommend this course to anyone looking to pass their CCNA.”

“Instructor was very clear and concise. He explained the topics in an easy to understand manner. The labs were fun and made passing the real CCNA exam easy.”

"Fun class. Instructor was extremely knowledgeable and patient. The labs made the exam very easy."

"Very good hands-on course. Instructor was excellent and really knew his material."

“Having the right instructor makes all the difference, when trying to learn complex topics. I tried self studying but it was hard making time and understanding the topics by myself. Our instructor was able to make the material very easy and fun to learn. His method of not using the book, but explaining while we were doing the lab, made the class enjoyable.”

"I just passed my CCNA exam. The class helped my understand the concepts and how to apply them. Andrew was a fun instructor. His unique approach to teaching was great."

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